Delivery and pickup
How your order reaches you. Delivery times are estimates, never guaranteed.
Ways to receive your order
- Pickup from our Cromwell store — we let you know when it is ready.
- Drop-off near your site when our team is already working nearby — no set date; we let you know when we can bring it.
- Pallet or courier by carrier across New Zealand — freight confirmed before you pay.
Freight
- The website shows a freight estimate for tiles; the final freight is confirmed before you pay.
- Remote or difficult-access addresses may cost more.
- Freight charges are non-refundable.
Receiving the goods
- Make sure the delivery details are correct and the site is safe and accessible; someone may need to be there to receive the goods.
- Failed deliveries or redelivery may be charged.
- Inspect everything on delivery. Report damage, shortages or issues within 48 hours, with photos.
- Transport is done by third-party carriers; where delivery is arranged by us, we help lodge any claim with the carrier.
Full policies · contact@atelierceramics.co.nz