Shipping policy

Shipping Policy

1. General

Atelier Ceramics aims to process and dispatch orders as efficiently as possible. All delivery timeframes provided are estimates only and are not guaranteed.

2. Processing Time

Orders are typically processed within 1–3 business days, subject to product availability.

Delays may occur during peak periods or due to supply constraints.

3. Delivery Timeframes

Delivery times vary depending on location and carrier.

Estimated delivery times are provided as a guide only and may be affected by:

  • Transport delays
  • Weather conditions
  • Supply chain disruptions
  • Third-party carrier issues

Atelier Ceramics is not responsible for delays outside of our control.

4. Shipping Costs

Shipping costs are calculated at checkout or provided separately.

All shipping charges are non-refundable.

5. Delivery Conditions

Deliveries are made to the address provided at checkout.

Customers are responsible for ensuring:

  • Correct delivery details are provided
  • Safe and accessible delivery conditions
  • Someone is available to receive the goods if required

Additional charges may apply for failed deliveries or redelivery.

6. Risk & Responsibility

All goods must be inspected upon delivery.

Risk passes to the customer upon delivery.

Where delivery is arranged by Atelier Ceramics, we will assist in resolving issues with the carrier where applicable.

7. Damaged or Missing Goods

Any damage, shortages, or issues must be reported within 48 hours of delivery, including clear photographic evidence.

Failure to report within this timeframe may result in the claim being declined.

8. Transport Damage

All goods leave our premises in good condition.

Transport is carried out by third-party carriers. Where damage occurs during transit, we will assist in lodging claims; however, liability may rest with the carrier.

9. Delivery Limitations

We reserve the right to:

  • Refuse delivery to certain locations
  • Adjust delivery methods where required
  • Charge additional fees for remote or difficult access locations

10. Delays & Liability

To the maximum extent permitted by New Zealand law:

  • We are not liable for delays in delivery
  • We are not responsible for any indirect or consequential loss resulting from delivery delays

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993.

11. Acceptance of Delivery

By accepting delivery, the customer confirms that goods have been received in acceptable condition unless otherwise noted at the time of delivery.

Customers must inspect all goods prior to installation.

No claims will be accepted after installation unless required under New Zealand law.